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Where is my order?

We'll send you a shipping confirmation email as soon as your order leaves our warehouse. If you'd like to keep an eye on where your package is, use the tracking link in that email. Please note that your order may have shipped in more than one package

Where is my order shipping from?

We ship all orders from our warehouse facilities located in Utah and Pennsylvania.

Where does Misen ship to?

We currently ship to Canada and the United States.

Do you offer free shipping?

We offer free shipping for customers in the contiguous United States and Puerto Rico on orders with a subtotal of $99 or more after any discount codes are applied. We do not offer free shipping for customers in Hawaii and Alaska.

Why doesn’t Misen ship to my country?

We are limited in which countries we ship to based on if the demand is high enough. It comes down to high shipping costs and low demand in many of the countries we don't have listed right now.

What courier is used for standard shipping?

For our standard shipping option, we utilize FedEx and USPS. We also offer expedited shipping options which can be seen at check-out. Please note that orders may be shipped in multiple packages.

What are the shipping options to Hawaii and Alaska?

We do not offer free shipping for customers located outside the United States, in Hawaii, or Alaska. Shipping rates are $20 for orders under $150 and $35 for orders above $150 dollars. Please note that shipping timelines are a bit longer to ship inte

How does my tracking information work?

Once your package is with the shipping carrier, you'll receive a shipping email that contains a tracking number that you can use to track the package. The carrier will often give you an estimate of when your package will arrive.