Misen

<p><span style="color: rgb(33, 33, 33);">Our support team will respond to each inquiry within 48 hours in the order they were received. Our team is online Sunday-Friday, excluding all major holidays. Please refrain from submitting multiple inquiries as this will only push your request further down in our queue.&#xA0;</span></p>

Normally, we are able to respond to every inquiry within 24 hours. However, during times of extraordinary outreach, there may be slight delays in response time which we sincerely apologize for.

Misen Help Desk: Customer Support - How long does it take to get a response from the customer support team?

Customer Support

Where can I purchase Misen products?

Can I change or cancel my order?

Can my order be expedited?

When will my order be processed?

How do promo codes work?

Does Misen offer gift options?

How can I review my purchase?

COOK20 Promo Code Terms

What payment methods do you accept?

Orders

Where is my order?

Where is my order shipping from?

Where does Misen ship to?

Do you offer free shipping?

Why doesn’t Misen ship to my country?

What courier is used for standard shipping?

What are the shipping options to Hawaii and Alaska?

How does my tracking information work?

Shipping

Use & Care Guides

Where are your knives made?

What kind of steel is used for your knives?

How do I sharpen my knives?

How often should I sharpen my knife?

How should I clean my knives?

How should I store my knives?

What sharpening tools do you offer?

What sharpening stone is best for my knife?

Do you offer engraving services?

What wood are your Knife Storage options made up of?

What knives fit in the Knife Storage Block?

What type of cutting board should I use?

Knives & Knife Accessories

Are your products tested for food safety?

Where can I check out reviews on your products?

Where can I check out the specifications for each product?

General Cookware

How do I care for my Nonstick Cookware?

What is the composition of your Nonstick Cookware?

What is the Plasma Primer Layer you talk about?

Is your Nonstick Cookware safe?

What stovetops is your Nonstick Cookware compatible with?

Is your Nonstick Cookware oven safe?

What temperature can I use on the stove with my Nonstick Cookware?

Is your Nonstick Cookware dishwasher safe?

How should I store my Nonstick Cookware?

What type of utensils can I use on my Nonstick Cookware?

Can I use cooking spray on my Nonstick Cookware?

Nonstick Cookware

How do I care for my Dutch Oven?

How do I clean my Dutch Oven?

Can I put my Dutch Oven in the dishwasher?

Is the Dutch Oven oven safe?

What stovetops is the Dutch Oven compatible with?

Is the Dutch Oven nonstick?

What is the Dutch Oven made up of?

Dutch Oven

How do I care for my Braiser?

What is the difference between the Braiser and Dutch Oven?

What is the Braiser made of?

What size is the Braiser?

Is the Braiser Oven Safe?

What stovetops is the Braiser compatible with?

Braiser

How do I care for my Carbon Steel Pans?

What is seasoning?

How do I season my Carbon Steel Pans?

How often do I need to re-season my Carbon Steel Cookware?

How do I clean my Carbon Steel Pans?

How do I prevent my Carbon Steel Cookware from rusting?

What are the Carbon Steel Pan handles made of?

What is the difference between Nonstick and Carbon Steel Cookware?

Does your Carbon Steel cookware have a nonstick coating?

Carbon Steel Cookware

How do I care for my Wok?

What if my Wok isn’t nonstick anymore?

Is the Carbon Steel Wok oven-safe?

How do I clean my Carbon Steel Wok?

Can I cook with acidic foods in my Carbon Steel Wok?

How do I maintain the seasoning on my Carbon Steel Wok?

What type of oil is used to pre-season the Wok?

How do I care for my Stainless Steel Cookware?

What is the composition of your 5-ply pans?

Is your Stainless Steel Cookware dishwasher safe?

Is your Stainless Steel Cookware oven safe?

What stovetops is your Stainless Steel Cookware compatible with?

How do I clean my Stainless Steel Cookware?

How do I preheat my Stainless Steel Cookware?

Are your Stainless Steel Pans nonstick?

Stainless Steel Cookware

How do I care for my Oven Steel?

Why would I need an Oven Steel?

How does your Oven Steel compare to similar products?

How do I use my Oven Steel?

How do I season my Oven Steel?

How do I clean my Oven Steel?

Oven Steel

How do I clean and care for my Prep Tools?

Why should I choose the silicone option for the Fish Spatula and Tongs?

How do I clean and care for my Cutting Board?

Do I need to treat my Cutting Board with oil?

What wood are your Cutting Boards made of?

What size Cutting Boards do you offer?

Why would I need a Cutting Sheet?

What size are the Cutting Sheets?

How do I use the Stainless Steel Cleaner?

Is the Stainless Steel Cleaner for cookware only?

What surfaces can the Stainless Steel Cleaner damage?

What cookware can I clean with the Stainless Steel Cleaner?

How many come in a pack of the Parchment Paper?

What is the Parchment Paper made of?

What is Parchment Paper and how does it differ from Wax Paper?

What size is the Parchment Paper?

Is the Parchment Paper recyclable?

What temperature can the Oven Thermometer go up to?

How can I know that your Oven Thermometer is accurate?

Why would I need a Silicone Roasting Rack?

Are the Wire Roasting Racks oven safe?

What size are the Wire Roasting Racks and what are they made of?

Cook Tools

Products

What is your return policy?

What if there is an issue with my order?

How do I initiate a return?

Is there a warranty for Misen products?

Returns & Exchanges

What is Misen Labs?

What is crowdfunding?

When am I charged for my Misen Labs purchase?

When will my Misen Labs order ship?

Will I be emailed a tracking number when my order ships?

Why should I order through Misen Labs instead of waiting for the product to be officially in stock?

How long does it take to get a response from the customer support team?Updated 2 months ago