Misen

Our support team will typically respond to your request within 24 hours. Our email address is <a href="mailto:hello@misen.com">hello@misen.com</a>.&#xA0;We are online Sunday-Friday, excluding all major holidays.&#xA0;Please refrain from submitting multiple inquiries as this will only push requests further down in the queue.&#xA0;For all return and warranty inquiries, please click&#xA0;<a href="https://misen.loopreturns.com/#/" target="_blank" rel="noopener noreferrer">here</a>&#xA0;to submit your request.&#xA0;

Normally, we are able to respond to every inquiry within 24 hours. However, during times of extraordinary outreach, there may be slight delays in response time which we sincerely apologize for.

Misen Help Desk: Customer Support - How long does it take to get a response from the customer support team?

Customer Support

Where can I purchase Misen products?

Can I change or cancel my order?

Can my order be expedited?

When will my order be processed?

How do discount codes work?

Does Misen offer gift options?

How can I leave a review?

COOK15 Promo Code Terms

What payment methods do you accept?

International Pricing

How do I apply a discount code to my order?

Orders

Where is my order?

Where is my order shipping from?

Where does Misen ship to?

Do you offer free shipping?

What couriers are used for shipping?

How long does it take for orders to be delivered?

Who pays for duties & taxes?

Shipping

Use & Care Guides

Where are your knives made?

What kind of steel is used for your knives?

How do I sharpen my knives?

How often should I sharpen my knife?

How should I clean my knives?

How should I store my knives?

What sharpening tools do you offer?

What sharpening stone is best for my knife?

Do you offer engraving services?

What wood are your Knife Storage options made up of?

What knives fit in the Knife Storage Block?

What type of cutting board should I use?

Knives & Knife Accessories

Are your products tested for food safety?

Where can I check out reviews on your products?

Where can I check out the specifications for each product?

Where are your cookware products made?

General Cookware

How do I care for my Nonstick Cookware?

What is the composition of your Nonstick Cookware?

What is the Plasma Primer Layer you talk about?

Is your Nonstick Cookware safe?

What stovetops is your Nonstick Cookware compatible with?

Is your Nonstick Cookware oven safe?

What temperature can I use on the stove with my Nonstick Cookware?

Is your Nonstick Cookware dishwasher safe?

How should I store my Nonstick Cookware?

What type of utensils can I use on my Nonstick Cookware?

Can I use cooking spray on my Nonstick Cookware?

Nonstick Cookware

How do I care for my Dutch Oven?

How do I clean my Dutch Oven?

Can I put my Dutch Oven in the dishwasher?

Is the Dutch Oven oven safe?

What stovetops is the Dutch Oven compatible with?

Is the Dutch Oven nonstick?

What is the Dutch Oven made up of?

Dutch Oven

How do I care for my Braiser?

What is the difference between the Braiser and Dutch Oven?

What is the Braiser made of?

What size is the Braiser?

Is the Braiser Oven Safe?

What stovetops is the Braiser compatible with?

Braiser

How do I care for my Carbon Steel Pans?

What is seasoning?

How do I season my Carbon Steel Pans?

How often do I need to re-season my Carbon Steel Cookware?

How do I clean my Carbon Steel Pans?

How do I prevent my Carbon Steel Cookware from rusting?

What are the Carbon Steel Pan handles made of?

What is the difference between Nonstick and Carbon Steel Cookware?

Does your Carbon Steel cookware have a nonstick coating?

Carbon Steel Cookware

How do I care for my Wok?

What if my Wok isn’t nonstick anymore?

Is the Carbon Steel Wok oven-safe?

How do I clean my Carbon Steel Wok?

Can I cook with acidic foods in my Carbon Steel Wok?

How do I maintain the seasoning on my Carbon Steel Wok?

What type of oil is used to pre-season the Wok?

How do I care for my Stainless Steel Cookware?

What is the composition of your 5-ply pans?

Is your Stainless Steel Cookware dishwasher safe?

Is your Stainless Steel Cookware oven safe?

What stovetops is your Stainless Steel Cookware compatible with?

How do I clean my Stainless Steel Cookware?

How do I preheat my Stainless Steel Cookware?

Are your Stainless Steel Pans nonstick?

Can I use Misen's roasting pans on an induction stovetop?

Stainless Steel Cookware

How do I clean and care for my Prep Tools?

Why should I choose the silicone option for the Fish Spatula and Tongs?

Why would I need a Cutting Sheet?

What size are the Cutting Sheets?

Why would I need a Silicone Roasting Rack?

Where are your cook tools made?

Cook Tools

Products

What is your return policy?

What if there is an issue with my order?

How do I initiate a return?

Is there a warranty for Misen products?

Returns & Exchanges

What does Misen mean?

How can I stay in touch with Misen news and updates?

What is Misen all about?

Where is Misen based out of?

How do I unsubscribe from emails and text messages?

When is your next Kickstarter?

About Misen

How to contact customer support.

Is there a Misen customer support phone number?

How long does it take to get a response from the customer support team?

How do I use the "Lifetime Warranty Against Defects"?

Is there anything that would void the "Lifetime Warranty Against Defects"?

What is the warranty policy?

Warranty

Mail-in Knife Sharpening

Knife Sharpening Loaners

What type of knives will you sharpen?

What countries is Knife Sharpening available in?

Knife Sharpening

Restaurant Supply

Corporate Gifting

Bulk Ordering

How long does it take to get a response from the customer support team?Updated a month ago