Our team is here to help!

Misen’s Customer Support team is available 7 days a week to assist with any questions, concerns, or feedback.

Our team is here to help!Misen&#x2019;s Customer Support team is available 7 days a week to assist with any questions, concerns, or feedback. The best way to reach us is by clicking <a href="https://help.misen.com/en-US/contact" target="_blank" rel="noopener noreferrer">here</a> or emailing <a data-start="299" data-end="340" rel="noopener">hello@misen.com</a>.&#xA0;When you reach out, please include:<ul data-start="385" data-end="494"><li data-start="385" data-end="426">Your order number (if applicable)</li><li data-start="427" data-end="494">Any relevant photos or details about your question or issue</li></ul>This helps us look into things more quickly and provide the best possible support.We are a 100% US-based team and operate during East Coast business hours. Our current response time is about 2&#x2013;3 business days, and we do our best to reply as soon as possible. We are closed on most major holidays in the US, and customers can expect delayed replies. We appreciate your patience and understanding &#x2014; we&#x2019;re a small team, but we care deeply about helping every customer get the most out of their Misen products.

Contact Customer Support

At this time, we do not offer phone support but we are more than happy to assist all of our customers via email.

At this time, we do not offer phone support.&#xA0;Misen&#x2019;s Customer Support team is available 7 days a week to assist with any questions, concerns, or feedback. The best way to reach us is by clicking <a href="https://help.misen.com/en-US/contact" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">here</a> or emailing <a data-start="299" data-end="340" rel="noopener" style=" text-decoration: none;">hello@misen.com</a>.&#xA0;When you reach out, please include:<ul data-start="385" data-end="494"><li data-start="385" data-end="426">Your order number (if applicable)</li><li data-start="427" data-end="494">Any relevant photos or details about your question or issue</li></ul>This helps us look into things more quickly and provide the best possible support.We are a 100% US-based team and operate during East Coast business hours. Our current response time is about 2&#x2013;3 business days, and we do our best to reply as soon as possible. We are closed on most major holidays in the US, and customers can expect delayed replies. We appreciate your patience and understanding &#x2014; we&#x2019;re a small team, but we care deeply about helping every customer get the most out of their Misen products.

Is there a Misen customer support phone number?

Our current response time is about 2–3 business days, and we do our best to reply as soon as possible.

Misen&#x2019;s Customer Support team is available 7 days a week to assist with any questions, concerns, or feedback. The best way to reach us is by clicking <a href="https://help.misen.com/en-US/contact" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">here</a> or emailing <a data-start="299" data-end="340" rel="noopener" style=" text-decoration: none;">hello@misen.com</a>.&#xA0;Our current response time is about 2&#x2013;3 business days, and we do our best to reply as soon as possible. We are closed on most major holidays in the US, and customers can expect delayed replies. We appreciate your patience and understanding &#x2014; we&#x2019;re a small team, but we care deeply about helping every customer get the most out of their Misen products.

How long does it take to get a response from the customer support team?

Misen

Get top-notch customer support from the Misen team when you need it. Contact us for inquiries about our premium quality kitchen tools, order updates, and more!

Misen Customer Support & Assistance | Misen

Customer Support

Where can I purchase Misen products?

Can I change or cancel my order?

Can my order be expedited?

When will my order be processed?

How do discount codes work?

Does Misen offer gift options?

How can I leave a review?

COOK10 Promo Code Terms

What payment methods do you accept?

International Pricing

How do I apply a discount code to my order?

Orders

Where is my order?

Where is my order shipping from?

Where does Misen ship to?

Do you offer free shipping?

What couriers are used for shipping?

How long does it take for orders to be delivered?

Who pays for duties & taxes?

Shipping

Use & Care Guides

What is Carbon Nonstick made of?

Is Carbon Nonstick as nonstick as traditional or ceramic nonstick?

How is the pan nonstick without any coatings?

How can Carbon Nonstick be nonstick and also last forever?

Is Carbon Nonstick non-toxic?

Does Carbon Nonstick contain PFAS, PTFE, or PFOA?

What happens if something goes wrong with my Carbon Nonstick pan?

Are Carbon Nonstick pans oven-safe?

Are Carbon Nonstick pans induction compatible?

Is the Carbon Nonstick handle heat-safe?

What type of cooking fat can I use on Carbon Nonstick?

Can I cook acidic foods in Carbon Nonstick?

Is Carbon Nonstick good for searing?

Will Carbon Steel heat up quickly?

Is Carbon Nonstick dishwasher safe?

How do I clean Carbon Nonstick?

How do I care for Carbon Nonstick?

Do I have to season Carbon Nonstick?

What are the dimensions of your Carbon Nonstick pans?

How much do Carbon Nonstick pans weigh?

Is Carbon Nonstick pre-seasoned?

How does Carbon Nonstick compare to Carbon Steel?

What is nitriding?

Is nitriding cookware safe?

Why does Carbon Nonstick have an aluminum core?

Carbon Nonstick

Where are your knives made?

What kind of steel is used for your knives?

How do I sharpen my knives?

How often should I sharpen my knife?

How should I clean my knives?

How should I store my knives?

What sharpening tools do you offer?

What sharpening stone is best for my knife?

Do you offer engraving services?

What wood are your Knife Storage options made up of?

What knives fit in the Knife Storage Block?

What type of cutting board should I use?

Knives & Knife Accessories

Are your products tested for food safety?

Where can I check out reviews on your products?

Where can I check out the specifications for each product?

Where are your cookware products made?

Are the cookware lids oven safe?

General Cookware

How do I care for my Dutch Oven?

How do I clean my Dutch Oven?

Can I put my Dutch Oven in the dishwasher?

Is the Dutch Oven oven safe?

What stovetops is the Dutch Oven compatible with?

Is the Dutch Oven nonstick?

What is the Dutch Oven made up of?

Dutch Oven

How do I care for my Braiser?

What is the difference between the Braiser and Dutch Oven?

What is the Braiser made of?

What size is the Braiser?

Is the Braiser Oven Safe?

What stovetops is the Braiser compatible with?

Braiser

How do I care for my Carbon Steel Pans?

What is seasoning?

How do I season my Carbon Steel Pans?

How often do I need to re-season my Carbon Steel Cookware?

How do I clean my Carbon Steel Pans?

How do I prevent my Carbon Steel Cookware from rusting?

What are the Carbon Steel Pan handles made of?

What is the difference between Nonstick and Carbon Steel Cookware?

Does your Carbon Steel cookware have a nonstick coating?

Carbon Steel Cookware

How do I care for my Wok?

What if my Wok isn’t nonstick anymore?

Is the Carbon Steel Wok oven-safe?

How do I clean my Carbon Steel Wok?

Can I cook with acidic foods in my Carbon Steel Wok?

How do I maintain the seasoning on my Carbon Steel Wok?

What type of oil is used to pre-season the Wok?

How do I care for my Stainless Steel Cookware?

What is the composition of your 5-ply pans?

Is your Stainless Steel Cookware dishwasher safe?

Is your Stainless Steel Cookware oven safe?

What stovetops is your Stainless Steel Cookware compatible with?

How do I clean my Stainless Steel Cookware?

How do I preheat my Stainless Steel Cookware?

Are your Stainless Steel Pans nonstick?

Can I use Misen's roasting pans on an induction stovetop?

Stainless Steel Cookware

How do I clean and care for my Prep Tools?

Why should I choose the silicone option for the Fish Spatula and Tongs?

Why would I need a Cutting Sheet?

What size are the Cutting Sheets?

Why would I need a Silicone Roasting Rack?

Where are your cook tools made?

Cook Tools

Products

What is your return policy?

What if there is an issue with my order?

How do I initiate a return?

Is there a warranty for Misen products?

Returns & Exchanges

What does Misen mean?

How can I stay in touch with Misen news and updates?

What is Misen all about?

Where is Misen based out of?

How do I unsubscribe from emails and text messages?

When is your next Kickstarter?

About Misen

How do I use the "Lifetime Warranty Against Defects"?

Is there anything that would void the "Lifetime Warranty Against Defects"?

What is the warranty policy?

Warranty

Mail-in Knife Sharpening

Knife Sharpening Loaners

What type of knives will you sharpen?

What countries is Knife Sharpening available in?

Knife Sharpening

Restaurant Supply

Corporate Gifting

Bulk Ordering

Does Carbon Nonstick come with a Lifetime Warranty?