What is your return policy?Updated 15 days ago
We offer free returns within the first 60 days from the day your order is delivered. To initiate a return for Misen orders, please click here. Scroll down for more information on Amazon returns and warranty claims.
Misen Return Policy:
Items purchased directly from Misen.com can be returned if a return request is made during the 60-day trial period. The trial begins when your order is delivered.
Your refund will be in the same form as the original purchase.
Shipping and handling charges are non-refundable.
Items marked as Final Sale cannot be returned and are ineligible for refunds after the order has shipped.
Amazon Return Policy:
Amazon returns must be requested directly with Amazon. Items purchased from Amazon.com, including Amazon Warehouse, can be returned within 30 days of delivery, with some exceptions:
For information about products that can't be returned, see Items that Can't be Returned.
While most sellers offer a returns policy equivalent to Amazon's, some sellers' return policies may vary. If the seller's listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
For products purchased from the Amazon Global Store, see Amazon Global Store Returns.
For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds.
If you have returned an item to Amazon by mistake or included something not intended for Amazon in a return, see Mistaken Returns.
If you have already received a refund and are expected to return the item, you can create a return request. For more information about how to create a returns request see Return Items You Ordered. You will be charged if an item that is expected to be returned is not sent back to us.
If the item has already been sent back to us and you have received an email asking you to return it or have been charged for the item, we will reverse the charge as soon as the return is processed by us. It might take additional time for your financial institution to make funds available in your account.
To prevent and detect fraud and abuse, in some circumstances, Amazon may require additional information and documentation from you, such as a government-issued photo identification, to consider processing a return or providing a refund, or replacement. All personal information you provide will be handled in accordance with Amazon.com's Privacy Notice.
Amazon Warranty Policy:
Misen will honor its Limited Lifetime Warranty Policy for all items purchased from Misen's Amazon Store. Please email us at [email protected] with your order number and a description of the issue you're experiencing, and our team will get back to you within 48 hours.