We stand behind our products and want you to be satisfied with your purchase which is why we offer free returns within the first 60 days from the day your order is delivered.

We stand behind our products and want you to be satisfied with your purchase which is why we offer free returns within the first 60 days from the day your order is delivered. To initiate a return please use the &apos;Contact Us&apos; button at the bottom of this page and we&apos;d be happy to help!Return Policy Details Items can be returned if a request for return is made during the&#xA0;60-day trial period. Your refund will be in the same form as the original purchase. Shipping and handling charges are&#xA0;non-refundable. We are not able to provide return labels for orders placed to Canada &amp; Europe. Return labels must be purchased at the customer&apos;s expense. Items marked as Final Sale cannot be returned and are ineligible for refunds after the order has shipped.Buy with Prime items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days&#xA0;of delivery, with some exceptions:<ol><li data-list-indent="1" data-list-type="bulleted" style="margin-left: 32px;">For information about products that can&apos;t be returned, see <a href="https://www.amazon.com/gp/help/customer/display.html/?nodeId=GMZNGRA9B5PCJB5F" rel="noopener noreferrer" target="_blank">Items that Can&apos;t be Returned</a>.</li><li data-list-indent="1" data-list-type="bulleted" style="margin-left: 32px;">To determine if a product sold by Amazon.com has a longer return timeline, locate the product type below. If the product type isn&apos;t listed or doesn&apos;t state another returns time frame, our standard 30-day return policy applies.</li><li data-list-indent="1" data-list-type="bulleted" style="margin-left: 32px;">While most sellers offer a returns policy equivalent to Amazon&apos;s, some seller returns policies may vary. If the seller&apos;s listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page. For more information about returning to third-party sellers, see <a href="https://www.amazon.com/gp/help/customer/display.html?nodeId=G38BHJQ25PNCLUBU" rel="noopener noreferrer" target="_blank">Returns to Third-Party Sellers</a>.</li><li data-list-indent="1" data-list-type="bulleted" style="margin-left: 32px;">For products purchased from the Amazon Global Store, see <a href="https://www.amazon.com/gp/help/customer/display.html?nodeId=GTC6YZ53UWRCJV4P" rel="noopener noreferrer" target="_blank">Amazon Global Store Returns</a>.</li><li data-list-indent="1" data-list-type="bulleted" style="margin-left: 32px;">For more information on refund timing and amounts (including partial refunds and restocking fees), see <a href="https://www.amazon.com/gp/help/customer/display.html/?nodeId=GKQNFKFK5CF3C54B" rel="noopener noreferrer" target="_blank">Refunds</a>.</li><li data-list-indent="1" data-list-type="bulleted" style="margin-left: 32px;">If you have returned an item to Amazon by mistake or included something not intended for Amazon in a return, see <a href="https://www.amazon.com/gp/help/customer/display.html?nodeId=GR2FSVKC9XJRFDRN" rel="noopener noreferrer" target="_blank">Mistaken Returns</a>.</li><li data-list-indent="1" data-list-type="bulleted" style="margin-left: 32px;">If you have already received a refund and are expected to return the item, you can create a return request. For more information about how to create a returns request see <a href="https://www.amazon.com/gp/help/customer/display.html?nodeId=G6E3B2E8QPHQ88KF" rel="noopener noreferrer" target="_blank">Return Items You Ordered</a>. You will be charged if an item that is expected to be returned is not sent back to us.</li><li data-list-indent="1" data-list-type="bulleted" style="margin-left: 32px;">If the item has already been sent back to us and you have received an email asking you return it or have been charged for item, we will reverse the charge as soon as the return is processed by us. It might take additional time for your financial institution to make funds available in your account.</li><li data-list-indent="1" data-list-type="bulleted" style="margin-left: 32px;">To prevent and detect fraud and abuse, in some circumstances Amazon may require additional information and documentation from you, such as a government-issued photo identification, to consider processing a return or providing a refund or replacement. All personal information you provide will be handled in accordance with Amazon.com&apos;s&#xA0;<a href="https://www.amazon.com/gp/help/customer/display.html?nodeId=GX7NJQ4ZB8MHFRNJ" id="isPasted" rel="noopener noreferrer" target="_blank">Privacy Notice</a>.</li></ol>

What is your return policy?

Stuff happens, and when it does, we're here to help! If there is an issue with your order, please reach out to our customer support team, and we'll take care of you.

Stuff happens, and when it does, we&apos;re here to help! If there is an issue with your order, please reach out to our customer support team using the &apos;Contact Us&apos; button below, and we&apos;ll take care of you.

What if there is an issue with my order?

If you need to initiate a return for any reason, please reach out to our customer support team and we would be happy to assist you with this process.

If you need to initiate a return for any reason, please click <a class="fr-strong fr-green" href="https://shopify.com/11865476/account" rel="noopener noreferrer" target="_blank">here</a> to begin.&#xA0;

How do I initiate a return?

Our "Lifetime Guarantee Against Defects" covers the majority of our products. Products covered by our "Lifetime Guarantee Against Defects" are guaranteed against any manufacturing defects for the life of the products. We'll send you a replacement.

Our &quot;Lifetime Guarantee Against Defects&quot; covers the majority of our products. Products covered by our &quot;Lifetime Guarantee Against Defects&quot; are guaranteed against any manufacturing defects for the life of the products. We&apos;ll send you a replacement or fix your product if you experience issues caused by a manufacturing defect.Damage to products from misuse, intentional abuse, accidental damage, normal wear and tear, or issues that occur from failure to follow care instructions and product guides is not covered.Our &quot;Lifetime Guarantee Against Defects&quot; does not cover some products, including consumable products. These products are not meant to last a lifetime and should be replaced based on the inevitable wear and tear of the product.

Is there a warranty for Misen products?

Misen

Learn about Misen's hassle-free returns and exchanges policy to provide a seamless shopping experience. Your satisfaction is our priority.

Easy Returns & Exchanges | Misen

Returns & Exchanges

Where can I purchase Misen products?

Can I change or cancel my order?

Can my order be expedited?

When will my order be processed?

How do promo codes work?

Does Misen offer gift options?

How can I review my purchase?

COOK20 Promo Code Terms

What payment methods do you accept?

Orders

Where is my order?

Where is my order shipping from?

Where does Misen ship to?

Do you offer free shipping?

Why doesn’t Misen ship to my country?

What courier is used for standard shipping?

What are the shipping options to Hawaii and Alaska?

How does my tracking information work?

Shipping

Use & Care Guides

Where are your knives made?

What kind of steel is used for your knives?

How do I sharpen my knives?

How often should I sharpen my knife?

How should I clean my knives?

How should I store my knives?

What sharpening tools do you offer?

What sharpening stone is best for my knife?

Do you offer engraving services?

What wood are your Knife Storage options made up of?

What knives fit in the Knife Storage Block?

What type of cutting board should I use?

Knives & Knife Accessories

Are your products tested for food safety?

Where can I check out reviews on your products?

Where can I check out the specifications for each product?

General Cookware

How do I care for my Nonstick Cookware?

What is the composition of your Nonstick Cookware?

What is the Plasma Primer Layer you talk about?

Is your Nonstick Cookware safe?

What stovetops is your Nonstick Cookware compatible with?

Is your Nonstick Cookware oven safe?

What temperature can I use on the stove with my Nonstick Cookware?

Is your Nonstick Cookware dishwasher safe?

How should I store my Nonstick Cookware?

What type of utensils can I use on my Nonstick Cookware?

Can I use cooking spray on my Nonstick Cookware?

Nonstick Cookware

How do I care for my Dutch Oven?

How do I clean my Dutch Oven?

Can I put my Dutch Oven in the dishwasher?

Is the Dutch Oven oven safe?

What stovetops is the Dutch Oven compatible with?

Is the Dutch Oven nonstick?

What is the Dutch Oven made up of?

Dutch Oven

How do I care for my Braiser?

What is the difference between the Braiser and Dutch Oven?

What is the Braiser made of?

What size is the Braiser?

Is the Braiser Oven Safe?

What stovetops is the Braiser compatible with?

Braiser

How do I care for my Carbon Steel Pans?

What is seasoning?

How do I season my Carbon Steel Pans?

How often do I need to re-season my Carbon Steel Cookware?

How do I clean my Carbon Steel Pans?

How do I prevent my Carbon Steel Cookware from rusting?

What are the Carbon Steel Pan handles made of?

What is the difference between Nonstick and Carbon Steel Cookware?

Does your Carbon Steel cookware have a nonstick coating?

Carbon Steel Cookware

How do I care for my Wok?

What if my Wok isn’t nonstick anymore?

Is the Carbon Steel Wok oven-safe?

How do I clean my Carbon Steel Wok?

Can I cook with acidic foods in my Carbon Steel Wok?

How do I maintain the seasoning on my Carbon Steel Wok?

What type of oil is used to pre-season the Wok?

How do I care for my Stainless Steel Cookware?

What is the composition of your 5-ply pans?

Is your Stainless Steel Cookware dishwasher safe?

Is your Stainless Steel Cookware oven safe?

What stovetops is your Stainless Steel Cookware compatible with?

How do I clean my Stainless Steel Cookware?

How do I preheat my Stainless Steel Cookware?

Are your Stainless Steel Pans nonstick?

Stainless Steel Cookware

How do I care for my Oven Steel?

Why would I need an Oven Steel?

How does your Oven Steel compare to similar products?

How do I use my Oven Steel?

How do I season my Oven Steel?

How do I clean my Oven Steel?

Oven Steel

How do I clean and care for my Prep Tools?

Why should I choose the silicone option for the Fish Spatula and Tongs?

How do I clean and care for my Cutting Board?

Do I need to treat my Cutting Board with oil?

What wood are your Cutting Boards made of?

What size Cutting Boards do you offer?

Why would I need a Cutting Sheet?

What size are the Cutting Sheets?

How do I use the Stainless Steel Cleaner?

Is the Stainless Steel Cleaner for cookware only?

What surfaces can the Stainless Steel Cleaner damage?

What cookware can I clean with the Stainless Steel Cleaner?

How many come in a pack of the Parchment Paper?

What is the Parchment Paper made of?

What is Parchment Paper and how does it differ from Wax Paper?

What size is the Parchment Paper?

Is the Parchment Paper recyclable?

What temperature can the Oven Thermometer go up to?

How can I know that your Oven Thermometer is accurate?

Why would I need a Silicone Roasting Rack?

Are the Wire Roasting Racks oven safe?

What size are the Wire Roasting Racks and what are they made of?

Cook Tools

Products

What is Misen Labs?

What is crowdfunding?

When am I charged for my Misen Labs purchase?

When will my Misen Labs order ship?

Will I be emailed a tracking number when my order ships?

Why should I order through Misen Labs instead of waiting for the product to be officially in stock?